Last updated: 19 September 2026
Account data: your name, business name, email, phone number and password (stored only as a hash).
Business data you teach WAnee: services, prices, hours, FAQs and booking settings.
Conversation data: WhatsApp messages between your customers and your receptionist, including bookings made, so you can see chats, hand over, and measure usage.
Usage data: reply counts and token usage, used for billing, quotas and abuse prevention.
We use your data only to run the receptionist for your business: answering your customers, booking appointments, reminding, billing and supporting you. We do not sell your data, and we do not use one business’s data to answer another business’s customers.
AI replies are generated by the AI provider configured for the service (currently Google’s Gemini API). Message text needed to write a reply is sent to that provider over an encrypted connection; it is not used to train public models under the provider’s API terms.
Messages travel through Meta’s WhatsApp Business Platform. Meta processes message content and metadata under its own privacy policy. We cannot see or change what Meta collects.
We keep your data while your account is active. You can export your customers and knowledge from your dashboard, and you can delete your account from Settings - that removes your tenants, conversations and knowledge from our active systems. Backups rotate out within 30 days.
You can ask for access, correction or erasure of your personal data, and you can withdraw consent - email us and we will act within 30 days. Your customers’ privacy on WhatsApp is your responsibility as the business they message.
Passwords are hashed, sessions expire, connections are encrypted (HTTPS), webhook payloads are signature-verified, and access to production data is limited to the operating team. Questions: vaani@nisolutions.co.in.