Last updated: 19 September 2026
WAnee is an AI receptionist for WhatsApp Business, operated by Norah Innovative Solutions, Coimbatore, Tamil Nadu, India. It answers your customers from the knowledge you give it, books appointments, and hands chats to you when it cannot answer.
WAnee runs on the official Meta WhatsApp Business Platform (Cloud API). Your use of WhatsApp through WAnee is also governed by Meta’s terms and messaging policies.
You must own or control the WhatsApp number you connect, and the business details you give us must be true. You are responsible for what your receptionist says to your customers: the knowledge base, prices, and offers you enter are yours.
Keep your password private. Staff seats you invite act on your behalf.
New accounts start with a 7-day free trial. No card is needed to start. Paid plans are billed monthly in INR through Razorpay. Prices are on the pricing page and include applicable GST on the subscription; Meta’s per-message charges, when any apply, are passed through at actuals.
AI replies are limited by your plan’s monthly quota. When the quota is used up, the receptionist pauses and hands chats to you until the next period or an upgrade.
Do not use WAnee for spam, bulk unsolicited messaging, or anything that violates WhatsApp’s commerce or business messaging policies. Accounts that put our Meta integration at risk can be suspended. Meta, not WAnee, controls WhatsApp number bans.
We work to keep WAnee available and accurate, but AI replies can be wrong, and we do not promise uninterrupted service. WAnee answers only from your knowledge base and hands over when unsure; it is not a substitute for human judgement on medical, legal or financial advice.
Our liability is limited to the fees you paid in the three months before a claim.
You can cancel anytime from Billing, and delete your account and data yourself from Settings. See the refund policy for money questions. Questions: vaani@nisolutions.co.in.